Tag Archives: Business

E-Business vs. E-commerce

By Joe | Published: December 15, 2009
I hear these two words mis-stated on a regular basis. E-business is defined as "A business that operates partially or primarily over the Internet, usually providing services to other businesses." by wictionary.org. E-commerce is described as "commercial activity conducted over the internet".
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Does Your Company Create Raving Fans Out Of Customers? What About Your Employees Are They Raving Fans?

By Joe | Published: September 14, 2009
What exactly are 'Raving Fans"? They are people that are so impressed with your company and products that they go out and tell everyone they know. The flip side of that coin is reducing the 'Raving Foes, those that go out and tell everyone know about their terrible experience.
Posted in Creating Raving Fans, Customer Service | Also tagged , , , , , , | 1 Comment

SEO Begins With Baby Steps

By Joe | Published: September 11, 2009
Have you ever watched a baby trying to navigate their first real footsteps across the room? It all starts with that first simple step. You cannot run jr until you have mastered walking.
Posted in Best Practices, Customer Service | Also tagged , , , | 1 Comment